At CandyCottage, we pride ourselves on offering fast, reliable shipping using internationally recognised couriers with fully tracked services.
📍 Address Accuracy
Orders are sent only to the address provided at checkout.
If you’ve entered the wrong address, contact us immediately. We’ll try our best to correct it before dispatch, but we cannot guarantee changes once the order is placed.
We are not liable for parcels lost, delayed, or misdelivered due to incorrect address details.
🔁 Return Due to Delivery Issues
If a parcel is returned to us due to:
an incorrect address,
failure to receive or collect it, or
any other issue,
We will notify you and offer to repost the item. However, you will be required to pay the applicable shipping fee:
Singapore orders: $2.99
International orders: Shipping fee varies and will be calculated accordingly.
Note: If your parcel is delivered to a nearby collection point due to your unavailability, this is considered a successful delivery. No refunds will be issued if the parcel is not collected on time.
🚫 No Refund Policy for Missed/Lost Parcels
No refunds (including shipping fees) will be issued for parcels undelivered due to address errors or failed collection.
If a parcel is lost, we do not issue refunds, but we will resend the parcel, whether or not the courier accepts a claim.
🌍 Customs & Import Fees (International Orders)
It is your responsibility to be aware of and pay any customs/import duties in your country.
We are not liable for:
Delays caused by customs,
Customs clearance failure,
Or additional fees imposed.
If the item is returned due to unpaid fees, and it arrives back in resellable condition, we may offer a partial refund, minus:
Initial shipping fee,
Return shipping fee,
25% restocking fee.
Due to the perishable nature of our products, no full refunds will be issued under these conditions.
🍬 Shipping-Related Product Damage
We are not responsible for changes in:
Texture, shape, or melting (especially during warm weather),
